zus88 Privacy Policy

This Privacy Policy describes the data protection practices of zus88 ("we", "platform", or "zus88") regarding personal information collected from users and members ("you") who access or use the website and services provided under the domain zus88.one. By registering an account or using any part of the zus88 platform, you acknowledge that you have read and understood this Privacy Policy.

1. Information Collected

In operating the platform, zus88 collects several categories of personal information to ensure services run smoothly, securely and in compliance with the regulatory requirements in place.

1.1 Information You Provide Directly

When you register or use zus88 services, we collect:

• Full name as it appears on your identity card (MyKad) or relevant document
• Date of birth for age verification
• An active email address
• Mobile phone number
• Account username and password (stored in encrypted form)
• Information relating to your deposit and withdrawal methods, such as e-wallet or bank account details, for verification and transaction processing purposes
• A copy of your identity document when required for the Know Your Customer (KYC) process

1.2 Information Collected Automatically

While you browse the zus88 platform, our systems automatically record technical information including:

• IP address and general geographic location
• Browser type and version, and device operating system
• Pages visited, session duration and navigation patterns
• Date and time of access
• Cookie data and equivalent tracking technologies

1.3 Transaction and Gaming Activity Information

Records of deposits, withdrawals, game history and betting activity are retained for account settlement, legal compliance, fraud prevention and the implementation of responsible gambling programmes.

2. How Information Is Used

Personal information collected by zus88 is used for the following purposes:

• Member account registration and management
• Identity and age verification in line with regulatory requirements
• Processing deposits and withdrawals via methods such as Touch 'n Go eWallet, DuitNow, FPX, Boost and cryptocurrency
• Management of bonuses, cashback and promotions that members are eligible for
• Resolution of complaints, disputes and customer support enquiries
• Sending important notifications relating to your account, policy updates and security information
• Internal analytics to improve service quality, the user interface and the overall experience
• Compliance with legal obligations and regulations including anti-money laundering requirements
• Enforcement of betting limits and responsible gambling protection measures

3. Disclosure to Third Parties

zus88 does not sell your personal information to any third party. However, there are certain situations where data disclosure may occur:

• Service Providers: Technical partners that help operate the platform, such as payment processors, game software providers and cybersecurity services, may have limited access to data required for their functions only, subject to strict confidentiality agreements.
• Legal Requirements: When required by regulatory authorities, law enforcement bodies or a valid court order, we may need to disclose certain information in accordance with applicable legal obligations.
• Protection of Interests: In cases of suspected fraud, security threats or illegal activity, relevant information may be shared with the appropriate authorities to protect public safety and the integrity of the platform.
• Business Transfers: In the event of any corporate restructuring, merger or acquisition, user information may be transferred as part of the business assets, provided the new recipient complies with an equivalent privacy policy.

4. Cookies and Tracking Technologies

zus88 uses cookies and equivalent tracking technologies to improve the functionality and performance of the platform. Cookies are small text files stored on your device when you visit our website.

4.1 Types of Cookies Used

• Session Cookies: Used to maintain your login session and keep your account secure while you are active on the platform.
• Functional Cookies: Store your preferences and settings such as display language for a more personalised experience.
• Analytical Cookies: Help us understand how users interact with the platform for the purpose of ongoing improvement.

You can control or block cookies through your web browser settings. However, blocking certain cookies may affect platform functionality and your experience as a user.

5. Data Security

zus88 implements multiple layers of technical and organisational security to protect your personal information from unauthorised access, loss, misuse or unintended disclosure. These measures include:

• Encryption of data in transit using SSL/TLS protocols
• Role-based access control for internal staff
• Continuous system monitoring to detect suspicious activity
• Regular security audits by independent parties
• Documented incident response procedures

While we take all reasonable steps, no security system can be fully guaranteed. You are also responsible for keeping your account password and login details safe. Do not share your password with anyone.

6. User Rights

As a zus88 platform user, you have certain rights regarding your personal information. You may submit requests related to these rights to our support team at any time:

• Right of Access: Request a copy of the personal information we hold about you.
• Right of Rectification: Request correction of inaccurate or incomplete information in your records.
• Right of Erasure: In certain circumstances, you may request deletion of your personal information, subject to legal record-keeping obligations that bind us.
• Right to Restrict Processing: Request that we limit how your information is processed in certain circumstances.
• Right to Object: Object to the processing of your data for direct marketing purposes.

All requests will be processed within a reasonable timeframe. We may need to verify your identity before fulfilling any request to ensure the security of your data.

7. Data Retention and Deletion

zus88 retains your personal information for as long as your account is active or as long as needed to provide our services. Specific retention periods depend on the type of data and applicable legal requirements. Financial transaction data, for example, must be kept for periods specified by licensing and anti-money laundering requirements.

When an account is closed at your request or for other reasons, we will delete or anonymise personal information that is no longer needed, unless the law requires us to retain such records.

8. Changes to This Policy

zus88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in business practices, legal requirements, or technological developments. Any significant changes will be communicated to members via registered email or in-platform notifications.

The "Updated" date shown at the top of this page indicates the latest version of this policy. Continued use of the platform after any amendments take effect is considered your acceptance of the updated terms.

9. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal information, please contact the zus88 support team through the following channels:

• 24/7 live chat via the zus88 platform
• Email: [email protected]

Our team is available to assist in both Malay and English, seven days a week without interruption.